Shipping policy

We offer Worldwide Shipping The Shipping times varies for different locations, and are as follows:

• Europe (3-5 business days)
• United States, Canada (3-7 business days)*

Attention : *Shipments outside EU might be subject to extra customs fees that might be charged, depending on the total order value. These fees are determined by local jurisdiction and paid by customer.

Can I cancel my order?

Once you have gone through the entire ordering process and confirmed an order, we can no longer cancel it. This is because our system immediately forwards your order to our shipping partner. This system enables a very fast delivery service for our customers. However, if you wish to change or cancel your order, please email us immediately at info@norfin.eu, with the subject CANCELLATION or CHANGE. We will do our best to accommodate your request.

What is your return policy?

Please click here to learn more about our return policy!

How can I return my order?

If you would like to return something, please email us at info@norfin.eu

One of our account managers will get in touch with you as soon as possible, usually the same day. To expedite the process, please include the following information in your first email:

• Order number and name under which the order was placed
• Item you wish to return
• Reason why you want to return the item

Our customer service team will then ask you some mandatory questions about your return to prevent our system being abused.